How Stakeholders’ Commitment May Affect the Success of Requirements Elicitation

Requirements elicitation consists in collecting information about the requirements and the environment of a system-to-be. It usually involves business analysts who are eliciting information, and stakeholders who are providing information. This paper investigates how the commitment of stakeholders to a RE project influences the results of elicitation. We suggest a way to measure the commitment of stakeholders during RE, and propose the so-called “commitment matrix”, which shows what analysts can expect from stakeholders who are more, as opposed to those who are less committed. The matrix builds on a survey of 87 stakeholders. Our results suggest that commitment somehow affects the information provided by stakeholders, and that it is therefore a relevant criterion to account for when selecting stakeholders to be involved in elicitation

Burnay, C., Jureta, I. and Faulkner, S., 2015. How Stakeholders’ Commitment May Affect the Success of Requirements Elicitation. In SEKE (pp. 336-341).