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Requirements Satisfaction ≠ Customer Satisfaction

There is engineering quality of a product or service, which is fitness to the specification, and there is perceived quality, or subjective quality, which is proportional to the distance between expectations and experience of the person asked. What is the relationship between these, between specification, requirements, expectations, and experience? This is a longstanding question in…

What Is Evidence?

What Is Evidence?

There is no single definition of the term “evidence”, and trying to make one isn’t the purpose of this text. But there are ways of telling if something might be evidence, and knowing when it clearly isn’t. Such knowledge helps you develop a taste, so to speak, in evidence. Isn’t that valuable, given how frequently you may be giving evidence to support your ideas, and how frequently others do the same to you?

Ambiguity of “Artificial Intelligence”

Ambiguity of “Artificial Intelligence”

Artificial Intelligence, if incorrectly defined, is even more confusing than it can be. Sometimes, it is considered a technology, which itself is problematic: is it a technology on par with database management systems, for example, which are neutral with respect to the data they are implemented to manage in their specific instances? Or, is it…

Context-Driven Autonomic Adaptation of Service Level Agreements

Service Level Agreements (SLAs) are used in Service-Oriented Computing to define the obligations of the parties involved in a transaction. SLAs define the service users’ Quality of Service (QoS) requirements that the service provider should satisfy. Requirements defined once may not be satisfiable when the context of the web services changes (e.g., when requirements or…

Algorithmic Accountability Act of 2022 and AI Design

Algorithmic Accountability Act of 2022 and AI Design

The Algorithmic Accountability Act of 2022, here, is a very interesting text if you need to design or govern a process for the design of software that involves some form of AI. The Act has no concept of AI, but of Automated Decision System, defined as follows. Section 2 (2): “The term “automated decision system”…